This Refund and Cancellation Policy governs all payments made on the ExaminationHub platform. By purchasing any service, test, or subscription, users acknowledge and agree to the terms stated in this policy.

1. Nature of Services

ExaminationHub provides digital educational services including, but not limited to, online examinations, mock tests, practice tests, paid test series, subscriptions, and performance analysis tools. These services are delivered electronically and grant instant or scheduled access upon successful payment.

2. No Refund Policy for Digital Content

Due to the digital nature of our services and instant access provided after purchase, all payments made on ExaminationHub are strictly non-refundable and non-transferable once access has been activated.

Users are advised to carefully review all test details, features, pricing, and validity before making a payment.

3. Subscription & Test Series Purchases

• Subscription fees once paid cannot be cancelled or refunded
• Unused tests or partially used subscriptions are not eligible for refunds
• Subscription validity will not be extended due to non-usage

4. Duplicate Payments

In the event of a duplicate payment made accidentally for the same service, users may contact the support team with valid transaction proof. After verification, the excess amount may be refunded at the sole discretion of ExaminationHub.

5. Failed or Incomplete Transactions

If a payment is debited from the user’s account but access to the purchased service is not provided due to technical reasons, users must notify the support team within 7 days of the transaction.

Such cases will be verified with the payment gateway, and eligible refunds will be processed within 7–10 working days to the original payment method.

6. Technical Issues & Service Interruptions

ExaminationHub is not responsible for service interruptions caused by user-side issues such as poor internet connectivity, incompatible devices, outdated browsers, or incorrect login details.

In case of platform-related technical issues, the support team will attempt to resolve the issue or provide alternative access. Refunds will not be issued for temporary or resolved issues.

7. Cancellation Policy

Since ExaminationHub offers only digital services, cancellation of orders, subscriptions, or test series is not permitted after successful payment and activation.

8. Chargebacks & Payment Disputes

Users are encouraged to contact ExaminationHub support before initiating any chargeback or dispute with banks or payment gateways.

Unauthorized chargebacks may result in suspension or permanent termination of the user account.

9. Refund Processing Time

Approved refunds, where applicable, will be processed and credited only to the original payment method. Processing time may vary depending on the bank or payment gateway and typically takes 7–10 business days.

10. Policy Modifications

ExaminationHub reserves the right to amend or update this Refund and Cancellation Policy at any time without prior notice. Continued use of the platform indicates acceptance of the revised policy.

11. Contact & Support

For refund-related or payment concerns, users may contact the ExaminationHub support team with valid transaction details.